Get in Touch
We're here to support you and answer any questions about our services.
Office Address
FFLAG, c/o Connected Voice, 1 Strawberry Lane, Newcastle upon Tyne, NE1 4BX
General Enquiries
Contact Us
We offer a range of support options for individuals ranging from 121 online and helpline support services to a UK-wide monthly group Zoom meeting and face to face local groups. You can click here to find out more.
If you have an immediate life-threatening emergency, you should call 999. FFLAG is not an emergency service.
If your situation is urgent please click one of the links below for emergency/ 24 hour support:
Giveusashout – Free 24/7 mental health support by text: Shout 85258
Samaritans –     Samaritans | Every life lost to suicide is a tragedy | Here to listen
Switchboard LGBT+ Helpline – operates 10am – 10pm 7 days a week Switchboard LGBT+ Helpline
Confidential Hotline
Our opening hours are:
WEDNESDAY & THURSDAY 10am to 8pm
FRIDAY & SATURDAY 10am to 6pm
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Please note our Helpline is operated by a very small number of parent volunteers. They may not always be available during the above hours. If your call is not answered it means no volunteers are available to take your call at that time. Please ring again a few hours later or on another day.
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When the Helpline is closed or your call can’t be answered you can seek support from our email service as well as from the many resources on our website.
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0300 688 0368*
*All calls charged at local rate
Join Our Mission
Together, we can support families and allies, encouraging love, acceptance, and pride for all LGBT+ individuals.